Return Policy

At tzwcnw, we always strive to provide high-quality summer apparel, including swimwear and summer dresses, and deliver the best shopping experience for every customer. If you are not fully satisfied with your purchase, we are here to help with our straightforward return and refund policy.

1. Return Eligibility & Time Frame

We accept returns and exchanges within 30 calendar days from the date you receive your order. All returned items must meet the following requirements to be approved:

  • Items must be unused, unwashed, and in original condition with all original tags, labels, and packaging intact.

  • No stains, scratches, odors, damage, or signs of wear on the products.

  • All swimwear items must be returned with the original hygienic liner intact for health and safety reasons.

  • Final sale items and discounted clearance items are not eligible for returns or exchanges.

2. Non-Returnable Items

To ensure public health and product quality, the following situations are not eligible for return:

  • Swimwear without original hygienic liners, worn, washed, or contaminated products.

  • Items damaged due to personal misuse, improper cleaning, or artificial damage after delivery.

  • Clearance goods, promotional special-price items, and gift accessories.

  • Returns submitted after the 30-day return window.

3. Return Process

Please follow the steps below to apply for a return or exchange:

  1. Contact Our Support: Send us an email via our official support email or message our customer service team, including your order number and return reason.

  2. Wait for Approval: Our team will review your request within 1-3 business days and send you a formal return authorization (RA) instruction.

  3. Ship the Package: Pack the items securely with original packaging, attach the required labels, and send it back to the designated return address provided by our team.

  4. Submit Tracking Info: Reply to our support message with your return shipping tracking number for processing confirmation.

Note: Returns without official authorization from our customer service team will not be processed.

4. Shipping Fees for Returns

  • Customer’s Responsibility: If you return items for personal reasons (dislike, size unsuitable, style mismatch), the return shipping fee is borne by the customer.

  • Our Responsibility: If the item is defective, damaged, incorrect, or has quality issues when you receive it, we will cover the return shipping cost and provide a full refund or free exchange.

5. Refund Processing

Once we receive and inspect your returned items to confirm they meet return standards:

  • Your refund will be processed within 5-10 business days.

  • Refunds will be issued to your original payment method.

  • The arrival time of the refund depends on your bank and payment platform’s processing rules.

  • Original shipping fees (if any) are non-refundable for personal reason returns.

6. Damaged & Defective Items

If you receive defective, damaged, or wrong items, please contact us within 48 hours after delivery. Please provide clear photos or videos of the product and package condition. We will offer solutions including full refund, free replacement, or partial compensation without return, according to the actual situation.

7. Policy Updates

tzwcnw reserves the right to update this return policy at any time without prior notice. All changes will take effect immediately after being posted on our website. Please check our policy regularly for updates.

8. Contact Us

If you have any questions about our return, exchange, or refund policy, feel free to contact our customer support team anytime.